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- Out of stock items (OOS) - Items out of stock will stay on backorder unless otherwise noted or cancelled before
shipping. Occasionally items will be placed on an
invoice as out of stock and will ship as soon as they are
re-stocked.
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- Please check for the correctness of your address, as it is not
the responsibility of Dolls and Ducks.com or
Chamilia.us
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- Please note: Due to international fraud, all international
shipments will be comprehensively checked with your credit card issuing
bank before shipments are mailed. This may cause a delay in shipment.
Please note that international orders shipped to the U.S. will be
comprehensively checked and will be delayed.
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- All international orders may require a 3 way phone call with the
customer, the issuing bank and DollsandDucks.com
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- It is highly recommended that international customers use
American Express. International address verification with AMEX is much
faster.
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- All orders that are
international may be subject to a customs/duty buy the receivers country
and are not the responsibility of Dolls and Ducks.com.
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- All orders that are international do not
include free shipping and appropriate shipping of $12.00 or $25.00 will
be added based on the amount purchased.
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- Shipping Partial orders - In the event there is/are OOS item(s) in a
multi-item order, it is our policy to ship if we can provide 75% of the amount or item #
of the order. During the holidays we may ship at 50% with a backorder pending.
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- Chamilia is returned on an
exchange basis only unless there is a special circumstance.
Please contact us with questions.
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- Orders that qualify
for a free item must have the free item added to the cart before
checkout and will not be sent after the order is completed.
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- Returns/Exchanges - Because we deal in a collectible market we accept returns on a
approved exchange only and they may not be accepted 30 days after being shipped. All
Damaged/Defective items may be exchanged for the exact item (if Possible) for only
60 days after date of shipment. All approved
returns of items are considered web-store credits and can be used for
other Dolls and Ducks product. These items are subject to re-stocking
fee and initial shipping is not credited. Cancellations after order
processing are subject to a fee. On free shipping a shipping charge will
be assessed. If an Item is a special order (any item that is not in our
regular inventory.) a return may not be issued after 30 days and
approved returns are assessed a restocking fee. Note: if an item is
listed on the site, it still may be a special order. Please contact us
before you order if you are concerned about a potential return.
Restocking fees may
15%.
Cancellations after order processing are subject to a
15% restocking fee also.
These fees are to cover bank fees shipping and misc. fees. Dolls and
Ducks attepts to be as fair as possible with all returns and exchanges
but reserves the right to assess fees where necessary
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- All orders that do not have an address match
may be cancelled.
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- Chamilia, Lamore, Portrait Beads and Name
Beads are all compatible with all brands with one exception. Troll Beads
do not fit on Chamilia or any screw type bracelets.
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- We will make every effort to have the items delivered as
requested. Currently 99% of our orders are shipping within
1-2 business days of being ordered,
and often
ships on the same day. We will contact you if there is a problem.
Most items are shipping first class mail on the day or
following day of the order.
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- Please note that all
custom name and photo beads are non refundable and take a minimum of two
to three
weeks to make. These orders can not be cancelled.
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- Dolls
and Ducks usually ships with in 48 hours or less and shipping
delays by a mailing service are not the responsibility of Dolls and Ducks.com or Chamilia.us and can not be returned or cancelled.
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- All international shipments will be
comprehensively checked with your credit card issuing bank before
shipments are mailed and may cause a delay.
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After September 1st, 2008, Chamilia USA
will not allowing any retail stores in the United States to ship Chamilia
product outside of North America.
North America includes but is not limited to Canada, Puerto Rico and the
United States of America. Chamilia Products will continue to be shipped
here.
Dolls and Ducks and Chamilia.US will continue to ship Photo Beads, Hand
Painted Beads and L'amore Glass and Silver Beads internationally.
Please Contact us with any questions at
dollsandducks.com
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